Please feel free to contact us at anytime, so we can follow up. If you have any questions or support from us, we will response within 24 hours of business time.
When you receive your item, please check it immediately to make sure it matches the description in the listing. If something is unsatisfactory, please contact us and we will try our utmost to solve it.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tweggo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tweggo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (46)
5 Stars (41) |
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4 Stars (3) |
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3 Stars (0) |
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2 Stars (2) |
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Leave a Review
Palisade for like
Lovely hurts late and lack of package location information
I like it!
It's very nice. At first glance it looks good material, not hard material has flexibility
The case is soft !!! Very good love it
I love it!! It’s good quality and protects my phone.
Came 1 case instead of 2. Returned only half of the funds for one case. Not happy!
Very nice and well done
The card is tightly held, not afraid that it will fall out.
Was delivered a lil damaged, but what can you expect for this price
A good product arrived in about two weeks
Today I received my charm)) the product fully corresponds to the description. Very davolna with its purchase. The shipping truth was long, but it's no longer the store's fault.
Very cute, fits nice, and matches the white one. good for couples
I like it
Look for the same case but more expensive, it has a better quality, this poor quality.
Super covers I like. Seller recommend
The cover is super.
Everything is fine! I'm very happy! Silicone sides
Everything is fine! Silicone on the sides. I'm very happy!
Good
Everything came in perfect condition, the threads do not stick out, put a string in the kit to hang on hand) nice) later I will add a photo
Very cute bear. I'm happy. I recommend.
27.10 ordered, received in Moscow 02.12 cute as in the photo, tight, pocket there is something to put, made under the skin, edging black silicone
The cover is very privolny. I advise!
Very cool, delivery month. Bear embroidered with threads, white material under the skin.
The goods are alas and did not come, the Mail failed... Money returned, before that took a brown cover-excellent) I will order more)))
Aaaaa... the cover is exactly like in the picture, it took 3 weeks to the BDG. Half tracked. I recommend
Dislike
Good quality
Genial
Everything is visible in the photo, the case is hard to wear, but this "leather" on which the bear is embroidered is not very good quality
I 'M The arrived later aspettasi instead came earlier than me. Beautiful, like really much :)
The quality is just top! My little sister will funny: 3
Shipping took 20 days. I bought 2; they were packaged in individual bags and were shipped in a box. These cases are thick enough to provide minor-mild protection; i prefer these over the cheap cases at Walmart. The case does protrude about 1 mm, but my screen protector is still at the same height as the case or a little less. The pocket on the brown case is slightly misaligned with the bear, and both camera holes are not cut the best but for the price, i would still recommend buying. All buttons on the side are covered; there is a hole for the vibration switch, the charging port, and the hand lanyard/carrier.
Quality is excellent, I recommend to buy
very cute but eye stitch is little bit poor overall nice!
It came in 24 days, like everything as in the picture
Delivery to Moscow month. The quality is excellent, very tightly sat on the phone (I'm afraid I will not get it now)))
Quality Tower, walked about three weeks
Everything is super! As in the picture, I really liked it!!!!
Beautiful, elegant case. Fits perfectly. But the camera does not protect, in the sense that at the place of the camera the cover does not protrude almost forward, so that when the fall the impact did not come on the glasses of the cameras.
Cover space! I recommend, odorless, everything is quality.
Delivery just over 1,5 months. Came in one common parcel with other orders. Cheholchik with the description coincides. Sidewalls are softer than the back panel (it is more rigid). Sits perfectly!
Wrong size! I need a case for iPhone 11, this one too big! Other three cases have correct size, but this one is too big... :(
Good quality, fast delivery. I'm very happy. Seller recommend
2nd second buy. Product is good.