Please feel free to contact us at anytime, so we can follow up. If you have any questions or support from us, we will response within 24 hours of business time.
When you receive your item, please check it immediately to make sure it matches the description in the listing. If something is unsatisfactory, please contact us and we will try our utmost to solve it.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Positive (93.3%) | 5 Stars (12) |
80%
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4 Stars (2) |
13.3%
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Neutral (0%) | 3 Stars (0) |
0%
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Negative (6.7%) | 2 Stars (1) |
6.7%
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1 Star (0) |
0%
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Buyer | Real customer reviews | |
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Customer ![]() |
29 Nov 2019 13:32 I 'M The arrived later aspettasi instead came earlier than me. Beautiful, like really much :) |
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K***p ![]() |
28 Nov 2019 10:18 The quality is just top! My little sister will funny: 3 |
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A***g ![]() |
28 Nov 2019 08:48 Shipping took 20 days. I bought 2; they were packaged in individual bags and were shipped in a box. These cases are thick enough to provide minor-mild protection; i prefer these over the cheap cases at Walmart. The case does protrude about 1 mm, but my screen protector is still at the same height as the case or a little less. The pocket on the brown case is slightly misaligned with the bear, and both camera holes are not cut the best but for the price, i would still recommend buying. All buttons on the side are covered; there is a hole for the vibration switch, the charging port, and the hand lanyard/carrier. |
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C***c ![]() |
28 Nov 2019 01:11 Quality is excellent, I recommend to buy |
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K***v ![]() |
27 Nov 2019 21:29 very cute but eye stitch is little bit poor overall nice! |
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A***a ![]() |
27 Nov 2019 07:36 It came in 24 days, like everything as in the picture |
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A***a ![]() |
27 Nov 2019 04:12 Delivery to Moscow month. The quality is excellent, very tightly sat on the phone (I'm afraid I will not get it now))) |
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R***a ![]() |
26 Nov 2019 07:25 Quality Tower, walked about three weeks |
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K***a ![]() |
26 Nov 2019 03:17 Everything is super! As in the picture, I really liked it!!!! |
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A***A ![]() |
25 Nov 2019 13:09 Beautiful, elegant case. Fits perfectly. But the camera does not protect, in the sense that at the place of the camera the cover does not protrude almost forward, so that when the fall the impact did not come on the glasses of the cameras. |
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M***a ![]() |
25 Nov 2019 04:00 Cover space! I recommend, odorless, everything is quality. |
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V***a ![]() |
25 Nov 2019 01:24 Delivery just over 1,5 months. Came in one common parcel with other orders. Cheholchik with the description coincides. Sidewalls are softer than the back panel (it is more rigid). Sits perfectly! |
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A***a ![]() |
25 Nov 2019 00:43 Wrong size! I need a case for iPhone 11, this one too big! Other three cases have correct size, but this one is too big... :( |
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A***a ![]() |
24 Nov 2019 10:27 Good quality, fast delivery. I'm very happy. Seller recommend |
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Customer ![]() |
24 Nov 2019 01:07 2nd second buy. Product is good. |
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