Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Go to the website and click on the “My Account” link, usually located in the top right corner of the page.
Click on the “Create an Account” button.
Fill in the required information, such as your name, email address, and password.
Optional: Fill in any additional information, such as your billing and shipping addresses.
Click on the “Register” button.
Check your email for a confirmation message and follow the instructions to activate your account.
Check the email confirmation you received from the retailer after placing the order. It may contain a tracking number and a link to the shipping carrier’s website.
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you need to swap an item
Returns and Exchanges
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All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Please contact us at info@tweggo.com
Please contact us at info@tweggo.com